The minimum age of primary guest should be 18.
It is mandatory to produce ID proofs during check-in (Pan Card is not accepted as ID Proof).
Charges are applicable for the extra mattress.
Pets are not allowed inside the hotel.
If any action by the guest is regarded inappropriate and is brought to the notice of hotel, the hotel retains the right, after the claims have been investigated, to take necessary action against the guest.
Some destinations may have different policies for certain times during the year.
Guests will be accountable for any damage, except general wear and tear to Hotel asset.
Some policies are booking specific and are informed to the guest during the booking.
Total Tariff is the indicative price at which rooms are available in the other websites/ nearby locality and does not definitely denote the price of our hotel. The discount is displayed with reference to indicative rate.
Continuation of stay would be offered on current room prices, subject to room availability.
Current room prices can vary from the prices at which the rooms were reserved.
If the booking is cancelled 3 days prior to the check-in date, Rs.300 will be charged from the total amount and the remaining amount will be refunded within 10 to 12 working days.
If the booking is cancelled 2 days prior to the check-in date, 25% from the total amount will be charged as a cancellation fee.
If the booking is cancelled one day prior to the check-in date, no refund is applicable. No refund is applicable for cancellations done on long weekends, festival and On-Season times.
Guest needs to pay 20% of the booking amount on our website as an advance and pay the remaining amount at the hotel.
Our standard check-in time is 10:00 A.M.
Flexible check-in is applicable on weekdays.
Early check-in is subject to room availability during festivals and weekend times.
Our standard checkout time is 10:00 A.M.
Late checkout is subject to room availability.
Late checkout is complimentary between 10:00 A.M and 12:00 P.M.
For checkout between 12:00 P.M and 04:00 P.M, 30% charge is applicable as per room prices of next day.
For checkout after 04:00 P.M, 100% charge is applicable as per room prices of next day.
The amenities specific for each hotel are available on our website. Guests are recommended to refer to it while booking.
The air conditioning facility may not be available at hotels in hill stations because of the climatic condition of the region.
Wi-Fi connectivity may not be available at hotels in remote locations because of the unavailability of the network in those locations.
In certain hotels, unmarried couples are not allowed. The room can be refused to couples if required identification proof is not provided during check-in time.
Hotels may refuse check-in to guests presenting ID proof of the same location as the hotel itself.
Entry of visitors may not be allowed in some hotels. Kindly confirm with the hotel prior inviting visitors to the rooms.
No charge for an additional mattress for a child under 5 years of age.
Additional charges are applicable for an extra mattress for child above 5 years of age.
Children above the age of 11 years are considered as adults only.
The maximum number of guests in a room depends upon the room category and the hotel.
Copyrights Ulo Hotels Private Limited © 2018 All Rights Reserved